Wine PKR Privacy Policy —
How We Keep Your Data Safe

This Privacy Policy explains how Wine PKR ("we," "us," "our") collects, uses, stores and protects the personal information of users ("you," "the Player") who access or register on the Wine PKR platform at winepkr.bet. This policy applies to all Wine PKR services, including sports betting, live casino, esports betting and all related features.

Wine PKR is committed to handling your personal data with transparency, responsibility and respect. We are aware that Pakistani players, like players anywhere, have real concerns about how their information is used online — and we want those concerns addressed plainly and honestly, not buried in legal language.

This policy is written to be clear enough that you can actually read it and understand it. If anything here is unclear, contact our support team and we will explain it personally. By using Wine PKR, you acknowledge that you have read this Privacy Policy and understand how your data is handled.

Wine PKR collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from third-party payment processors and identity verification services.

Information You Provide Directly

• Full legal name (as it appears on your CNIC)
• Date of birth
• Pakistani mobile number
• Email address
• CNIC number (for KYC verification)
• Payment method details — your Easypaisa, JazzCash, NayaPay or SadaPay mobile number, or masked card details for Visa/Mastercard deposits
• Any other information you choose to submit to support, via chat or email

Information Generated Automatically

• IP address and approximate geographic location
• Device type, operating system and browser information
• Session timestamps and duration
• Pages visited, features used and in-platform navigation behaviour
• Betting history — markets, stakes, odds and outcomes
• Deposit and withdrawal transaction records
• Cookie and session identifiers

Information From Third Parties

• Identity verification results from KYC service providers
• Transaction status confirmations from payment gateways (Easypaisa, JazzCash, etc.)
• Fraud risk signals from payment processors

Wine PKR uses the data we collect for specific, legitimate purposes. We do not use your data in ways you would not reasonably expect. Here is a straightforward breakdown of what your data is used for:

• Account creation and management — your name, mobile number and email are used to create and maintain your Wine PKR account, authenticate your logins and communicate with you about your account.
• Identity verification (KYC) — your CNIC and payment method details are used to verify your identity as required for financial compliance and to prevent underage gambling and fraud.
• Processing deposits and withdrawals — your payment method details are used to process your PKR transactions with Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and card providers.
• Providing betting and casino services — your betting history and account balance data are used to settle bets, apply bonuses, and display your transaction history within your account.
• Fraud prevention and security — IP addresses, device data and transaction patterns are analysed to detect and prevent fraud, money laundering, duplicate accounts and other prohibited activity.
• Responsible gaming — your betting history and account activity are monitored to identify potential problem gambling patterns. Wine PKR may use this information to proactively reach out to players who appear to be at risk.
• Platform improvement — anonymised and aggregated usage data is analysed to understand how players use Wine PKR and to improve the platform experience.
• Marketing communications — if you have opted in, your email address and mobile number may be used to send you information about promotions, bonuses and new features at Wine PKR. You can opt out at any time.
• Legal compliance — we may use and retain your data as required to comply with applicable laws, including anti-money laundering regulations and any requests from regulatory authorities.

Wine PKR processes your personal data on the following legal grounds:

• Contractual necessity — processing your account registration details, payment data and betting records is necessary to provide the services you signed up for.
• Legal obligation — KYC verification, anti-money laundering checks and the retention of transaction records are required by applicable financial regulations.
• Legitimate interests — fraud detection, security monitoring and platform analytics are carried out based on Wine PKR's legitimate interest in operating a safe and reliable platform for all players.
• Consent — marketing communications are sent only where you have explicitly opted in. You may withdraw this consent at any time.

Wine PKR does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only with the parties who genuinely need it to help us operate:

• Payment processors — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT providers and card networks receive the data required to process your transactions. These parties are bound by their own privacy obligations and by the agreements they have with Wine PKR.
• KYC and identity verification providers — when you are required to complete identity verification, your CNIC details may be submitted to an approved verification service provider. These providers are contractually prohibited from using your data for any purpose other than verification.
• Fraud prevention and security services — anonymised risk signals may be shared with security and fraud prevention partners to protect Wine PKR and its players from financial crime.
• IT and platform infrastructure providers — cloud hosting, database management and platform security providers may have access to data as part of providing their services. All such providers operate under data processing agreements that restrict how they may use your information.
• Regulatory and law enforcement authorities — Wine PKR will disclose personal data to competent authorities where required by law, court order or formal regulatory request. We will not voluntarily disclose more data than the applicable legal requirement demands.
• Business transfers — in the event of a merger, acquisition or sale of all or part of Wine PKR's business, your data may be transferred to the new entity. You will be notified if this occurs and your data will remain subject to the commitments made in this Privacy Policy.

Wine PKR uses cookies — small text files stored in your browser — to make the platform work properly and to improve your experience. Here is an honest breakdown of the cookies we use:

• Essential cookies — these are necessary for the platform to function. They maintain your login session, remember your preferences and enable core features like placing bets and accessing your account. You cannot opt out of essential cookies while using Wine PKR.
• Analytics cookies — we use anonymised analytics data to understand how players navigate Wine PKR, which pages are most used, and where technical problems occur. This data is aggregated and cannot be traced back to individual players.
• Preference cookies — these remember settings you have chosen, such as your preferred language or the last section you visited.

Wine PKR does not use advertising cookies or cross-site tracking technologies. We do not allow advertising networks to place cookies on our platform. You can manage or clear cookies in your browser settings. Clearing essential cookies will log you out and may affect certain platform features.

Data security is not an afterthought at Wine PKR — it is a core operational priority. The following security measures are in place to protect your personal information:

• TLS/SSL encryption — all data transmitted between your device and Wine PKR's servers is encrypted. The padlock icon in your browser confirms this is active whenever you use the platform.
• Encrypted data storage — sensitive personal data including payment method details and CNIC information is stored in encrypted form at rest. Even if there were a breach of our storage systems, this data would not be readable without the encryption keys.
• Access controls — Wine PKR's internal systems operate on a strict need-to-know basis. Only team members who genuinely require access to personal data to do their jobs are granted it. All internal access is logged and audited.
• Two-factor authentication — Wine PKR supports two-factor authentication (2FA) for player accounts. We strongly recommend enabling it in your account settings for an additional layer of protection.
• Regular security testing — Wine PKR's platform and infrastructure undergo regular penetration testing and security audits by external specialists.
• Breach notification — in the unlikely event of a data breach affecting your personal information, Wine PKR will notify you within 72 hours of becoming aware of it, along with information about what data was affected and what steps we are taking.

Despite these measures, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for Wine PKR, do not share your login details, and contact support immediately if you suspect unauthorised access to your account.

Wine PKR retains your personal data for as long as necessary to provide the services you have signed up for and to meet our legal obligations. Here is the general framework we follow:

• Active account data — your personal information, account settings and transaction history are retained for as long as your Wine PKR account remains open.
• Transaction and betting records — financial transaction records are retained for a minimum of five years after the transaction date, as required for anti-money laundering compliance.
• KYC documents — identity verification documents are retained for five years after the closure of your account.
• Closed account data — when you close your Wine PKR account, most personal data is deleted within 90 days. Data that must be retained for legal or regulatory reasons remains for the applicable retention period and is then securely deleted.
• Support interaction records — records of support conversations may be retained for up to two years to help with any follow-up queries and for training purposes.
• Marketing data — if you have opted out of marketing communications, a record of your opt-out is retained to ensure we do not contact you again. The underlying personal data is removed from active marketing lists promptly.

When the retention period for any data expires, Wine PKR securely deletes or anonymises it so it can no longer be associated with you.

You have the following rights in relation to the personal data Wine PKR holds about you. To exercise any of these rights, contact our support team at support@winepkr.bet.

Wine PKR's services are strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If a minor has registered on Wine PKR using false information, we ask parents or guardians to contact us immediately at support@winepkr.bet. We will close the account, delete all associated personal data, and return any real-money balance to a verified adult.

Wine PKR takes its obligations with respect to underage gambling extremely seriously. Age verification checks are part of the KYC process, and accounts found to belong to minors after registration are closed immediately. See the Responsible Gaming page for information about parental controls and the tools available to help prevent underage access.

When you register at Wine PKR, you will be given the option to receive marketing communications including promotional emails, SMS messages about bonuses, and notifications about new features and events. This is always opt-in — you will never receive marketing communications from Wine PKR without having actively chosen to receive them.

If you have opted in and change your mind, you can opt out in the following ways:

• By updating your communication preferences in the Wine PKR account settings
• By clicking the unsubscribe link at the bottom of any marketing email from Wine PKR
• By replying STOP to any SMS from Wine PKR
• By contacting support at support@winepkr.bet and requesting removal from marketing lists

Opt-out requests are processed within 48 hours. Please note that opting out of marketing communications does not affect transactional messages — we will still send you account-related notifications such as deposit confirmations, withdrawal updates and security alerts, as these are necessary for operating your account.

Players who have opted into Wine PKR's referral programme give their consent to the platform contacting friends they refer, using only the contact details provided by them for that specific purpose.

Wine PKR may update this Privacy Policy from time to time as our services evolve, as privacy laws change, or as we improve our internal practices. When we make material changes to this policy, we will notify registered players by email and display a prominent notice on the Wine PKR platform before the changes take effect.

Minor updates — such as clarifications of existing provisions or corrections to typographical errors — may be made without prior notice. The date at the top of this policy always shows when it was last substantively reviewed and updated.

Your continued use of Wine PKR after an updated Privacy Policy has been published and you have been notified constitutes your acceptance of the changes. If you do not accept the updated policy, you should stop using Wine PKR and request account closure. We will process your final withdrawal and delete your data as described in the data retention section above.

We strongly recommend bookmarking this page and checking back whenever you receive a policy update notification. Understanding how your data is handled is your right, and Wine PKR wants to make it as easy as possible for you to exercise it.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Wine PKR has handled your personal information, please reach out:

Wine PKR takes all privacy enquiries seriously. If you are not satisfied with our response to a privacy concern, you have the right to escalate to the relevant data protection authority in your jurisdiction. We will always cooperate with any legitimate regulatory investigation.

This Privacy Policy was last reviewed and updated on 1 July 2025. Thank you for trusting Wine PKR with your personal information — we take that trust seriously and are committed to earning it every day.